FAQs

Frequently Asked Questions

How do I find the hall?

The hall is located off Lower Church Street, Chepstow.  The one-way entrance to the Drill Hall car park is immediately to the right after turning into Lower Church Street.

Click here for more information about how to find the hall.

Is there onsite parking?

The hall is located next to the Drill Hall car park operated by Monmouthshire County Council.  Charges apply 8.00 to 18.00 every day.

There are three disabled spaces next to the hall entrance.

An area of the car park is reserved for residents after 18.00, we ask our visitors to please respect this.

Alternatively, there are car parks at Chepstow Castle or in Nelson Street, just a short walk away.

How do I find out what is on at the hall?

Click here to subscribe to our email newsletter.

How do I buy tickets for an event?

Select your show or event from our What’s On page and then click on “Buy Tickets for This Event”.  If tickets are available online, the seller’s website will open in a new window.  Otherwise, information about how to buy tickets will be provided.

What are my payment options?

These will vary with each event depending on the preference of the organiser, please check the event details and the organiser’s website.

Is the hall accessible?

There are three disabled car parking spaces next to the entrance and more elsewhere in the car park.

There is a dropped kerb from the car park and wheelchair access into the main entrance of the building via a ramp.

There is an accessible toilet.  The main hall, bar and accessible toilet are all on the same level.

The stage and dressing rooms are also accessible via a ramp.

If you have any additional requirements, please contact us. 

Are dogs allowed in the hall?

We’re happy to welcome assistance dogs at the Drill Hall.

Can I buy food and drink at the hall?

The food and drink offering will vary depending on the event.  There may be more information in the event details and on the organiser’s website.

How can I pay for food/drinks at an event?

For Drill Hall run events the bar takes card/contactless only. If another organisation is running the event, check the organisation’s event information directly for details of whether cash, card or both are accepted.

I have an enquiry about a specific event

If you have an enquiry about a specific event, you can contact the organiser.  Please check the event details for organiser information.

What is your refund policy?

Each event organiser will set their own refund policy, please consult their website.

Do you have a cloakroom?

No, you will need to keep your belongings with you.

Can I hire the hall?

The hall can be hired for a wide range of events including:

  • Club and society meetings
  • Community and social events
  • Theatre, concert, and cinema performances
  • Lectures, conferences, sales, exhibitions, training sessions and day schools
  • Private parties

More information about hiring the hall is available here 

For other queries please use our contact form

How do I leave feedback about the hall?

We welcome your feedback as it helps us continually improve our offering to our customers.

You can leave feedback by either filling out our contact form or leaving a review on our Facebook page.

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